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Work Experience

Allegion (2025 - Present)

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My Customer Experience Role at Allegion included responsibilities such as:

  • Leadership & Planning - Work with a team to develop goals for positive customer experience.

  • Data Analysis & Feedback - Analyze feedback and recognizing trends or areas of improvement.

  • Support - Maintain a good relationship with customers while solving complex issues. Streamline processes for effectiveness to ensure quick resolution.

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Allegion Brand, Photo From : Allegion

My Goal : I am working to obtain my Paralegal Certification and work in a law firm. Working at professional businesses like Allegion has allowed me to gain necessary skills such as customer communication (written and verbal), process streamlining, independent research, management software, attention to detail, critical thinking, and organization.

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